Frequently Asked Questions
How do I know that my items are in good condition?
We take pride in ensuring that all of the items we sell are in great condition, so we don't sell anything that we wouldn't buy for our own kids. Sellers are asked to make sure that their clothes are freshly washed and free of stains, rips, etc. We inspect each item upon arrival, while photographing, and during packaging. If we notice any missed issues during packaging, we will contact you with the details so you can decide whether you'd still like the item or not.
What sizes of clothing do you accept/sell?
We accept newborn to size 12 kids' clothing as well as maternity/nursing clothes.
Do you accept shoes and hats?
Yes!
What kind of baby gear do you accept?
We take baby carriers, strollers, bath accessories, sleep sacks, crib/bassinet sheets, nursery decor etc. We don't take bassinets, baby swings, or car seats. If you have something you'd like to offer us and you're unsure if we will accept it, contact us here, email linenforlittles@gmail.com, or connect with us in the online chat.
Do you accept toys or books?
We accept toys that are still in the package or in excellent condition. We will also accept preloved books as long as they are in good condition with no ripped/missing pages, etc.
Where are you located?
Our store is located in Williams Lake at 112 D Second Avenue N.
All of our products are available online as well! Shop online and pick up in store. We also deliver within Williams Lake and ship Canada-wide and to the US.
Do you offer free shipping for a certain amount spent?
Yes, we do! We offer free shipping within Canada on orders over $150. If you'd like us to hold your items until you reach $150 spent, just select "Local Pick-Up" at check-out and let us know!
Do you offer flat rate shipping?
Yes, we offer $15 flat rate shipping within BC and $20 flat rate shipping in the rest of Canada!
If I live out of town and can't pick up my order for awhile, can you hold it for me?
Absolutely! Just let us know you'd like us to hold it and then give us 48 hours notice for pick-up.
If I'm not local, will you hold my order for me until I spend a certain amount to cut down on shipping costs?
Yes! If you're not local, you can choose "Local Pick-Up" at check-out, let us know, and we will hold your items until you have spent $150+.
When will I get my order?
Pick-up orders are ready within 2-3 days. If you place a local order, we strive to have it ready within 2 days of ordering. Orders to be packed and shipped are within 2-4 days.
Refund policy
All used items are considered final sale.
New items can be exchanged or receive a store credit within 7 days of purchase with proof of purchase and tags still attached.
We want to ensure you love everything you receive, but if we do miss something please contact us within 24 hours of receiving your order so we can make it right.
Linenforlittles@gmail.com
Preloved Clothing: Cleaning & Odour Standards
Do you check for smoke smell, pet hair, or strong odours?
Yes — these are among the first things we check. Every item is inspected upon arrival for smoke smell, pet hair, detergent residue, and any other strong odours. Sellers are required to submit items freshly washed and odour-free. Items that arrive with any of these concerns are not accepted for sale.
What does your preloved intake process look like?
Here's a quick overview of what every item goes through before it reaches you:
- Arrival check: We inspect for smoke smell, pet hair, detergent residue, musty or strong odours, visible staining, and structural damage (rips, broken zippers, missing snaps).
- Photography inspection: Items are examined closely under light during our photo process, which helps us catch anything missed on first pass.
- Packaging check: A final review before your order is sealed. If anything is flagged at this stage, we contact you directly so you can decide whether to proceed.
When is an item rejected?
We do not list an item if it has any of the following:
- Smoke or cigarette smell
- Pet hair that cannot be fully removed, or a strong pet odour
- Persistent detergent residue or artificial fragrance buildup
- Musty, mildew, or storage odour
- Stains, pilling beyond light wear, rips, or broken hardware
Our standard is simple: if we wouldn't put it on our own kids, it doesn't go out to yours.
What if I receive something that doesn't meet these standards?
Please contact us within 24 hours of receiving your order at linenforlittles@gmail.com and we will make it right.